TERMS AND POLICIES
Most items are shipped within 24 to 48 hours.
Clothing orders are made to individual specifications. Allow 2 to 3 weeks for clothing orders. If you need a rush order, contact us for availability.
All items are either shipped U. S. Postal Service, FedEx or UPS Ground. Our shopping cart currently calculates shipping based on UPS specifications at this time. However, we strive to save our customers’ shipping costs by shipping the most expedient and most reasonable way using these carriers. If you prefer a particular carrier or express shipping, please note this on your order in the “Comments” section. Actual shipping charges may be less or more depending on number of boxes shipped, weight and destination zip code. Shipping charges may be combined when purchasing multiple items.
Minimum shipping and handling charges are $3.00.
Special shipping charges may apply to heavy or oversized items, which include Roman pilums, Roman scutums, chainmail, lorica segmentata and breast plates. Contact us for a price quote.
Non-continental U.S. orders (Hawaii, Puerto Rico, etc.) may incur additional shipping costs.
All international orders are shipped via the U. S. Postal Service Air Priority or First Class. Freight is determined by weight and destination. Contact us for a price quote on international orders.
We would be happy to work with you on a custom order. Contact us for price and availability. Check out our Customs Page for more information and pictures of some our custom work. Allow at least 8 to 12 weeks for custom orders.
A 50% non-refundable deposit is required. All custom orders are non-returnable, non-refundable, no exchanges – no exceptions.
We accept Paypal and all major credit cards: Mastercard, Visa, American Express and Discover.
We also accept money orders, checks and in some cases, purchase orders. Contact us if you plan to use one of these 3 methods of payment. Payments accepted in U. S. funds only.
All payments are made through the shopping cart if you are ordering via the website.
If you have questions, or would like to place an order by phone, call 804-262-3975.
Office phone: 804-262-3975
Cell phone: 860-377-8133
Address: La Wren’s Nest
8400 Eden Street
Henrico, VA 23228
Monday- Saturday 9:00am – 9:00pm (Eastern Standard Time)
Sunday 10:00am – 5:00pm (Eastern Standard Time)
All customer information is kept private and confidential and is not shared or sold to any multi-media or mass media mailings. If you would like to sign up for our email list to receive special offers and new product information, use our email list sign-up on our main page. You will receive no emails, unless you have specifically signed up to receive news, special promotions or new product updates.
We guarantee our products 100%. If you are not satisfied with your order, you may return it within 30 days. However, you must call for a return authorization number in order to receive full credit for your purchase. No credit will be issued without a return authorization. Items returned without a return authorization may be refused or be subject to a 20% re-stocking fee. Shipping costs are non-refundable. Returned products must be in the same condition as when received. Any product showing damage, wear or tear will not be accepted and no refund will be issued.
If you receive a damaged or incorrect item, contact us immediately for return instructions. Problems should be reported within 10 days of receipt of goods.
All custom orders are non-returnable and non-refundable.
All Aqueduct sales are FINAL.
Prices are subject to change without notification